Microsoft Teams

RachB77
Investigator
Investigator

Since switching to EE I have found that the quality when using Teams is not great - buffers on video calls and freezes. Other colleagues who are with EE have the same issue. Fine on all other platforms - WhatsApp etc. Are EE aware of this?

101 REPLIES 101
Stephen789
Valued Contributor
Valued Contributor

I reverted to the Smart hub Pro WiFi 7 kit.

Very frustrated to report that it is all still very broken.

ShorehamNICK
Investigator
Investigator

The quick answer here is to switch out your modem 

I was going to write a long post on all the things I lost when I was switched over to ee branded broadband following the end by BT contract, I was falsely told I had to use the EE hardware. I managed to persuade EE to let me keep the old modem as I lost the ability to use the modem as a NAS due to the fact the usb plug on the EE modem did not function the same way as the BT one, in the scheme of things this is much less a problem then the terrible Teams connection issues.

I tested the connection after swapping over the modem and the different was noticeable straight away, the voice quality was crisp TBH I had not noticed it being poor before, but the immediate change was in screen sharing ,no lag , no packet loss.

my advice it get hold of another modem if you can and swap it over, it’s a really pity that throttling that EE have obviously Introduced here, possibly in good faith needs to be removed 

EE over to you 

 


@ShorehamNICK wrote:

... it’s a really pity that throttling that EE have obviously Introduced here, possibly in good faith needs to be removed 


To avoid any confusion, I don't think EE have introcuded any throttling. The prioritisation out on the network will be applied in exactly the same way whether you are using an older or newer EE hub. The difference seems to stem from how the two hubs are treating certain traffic i.e: -

Older hub = The hub dictates what is/isn't prioritised, and presumably 'protects' things things like EE's TV and Digital Voice services. If a third-party application/service tries to mark its own traffic as priority then the hub effectively ignores it.

Newer hub = The hub blindly accepts the prioritisation applied by non-EE applications/services. This can lead to a situation where the amount of prioritised traffic exceeds the slice of priority bandwidth that's assigned out on the network, leading to packet loss etc.

I believe this is why some have reported success in disabling the software prioritisation/network features that are running locally on their laptops etc. 

I’m coming from a place of experience here working in an environment where throttling is applied to protect a high profile customer facing internet service, I find your response only confirms my statement that throttling or if you want to call it prioritisation is applied, the new hardware has the ability to identify traffic it thinks should be given lower bandwidth, if your endpoint (laptop) is locked down and you have no way to override the way in which your router identifies the traffic your are stuffed 

@ShorehamNICK Just stick to the BT one for the future!


@ShorehamNICK wrote:

... I find your response only confirms my statement that throttling or if you want to call it prioritisation is applied, the new hardware has the ability to identify traffic it thinks should be given lower bandwidth, if your endpoint (laptop) is locked down and you have no way to override the way in which your router identifies the traffic your are stuffed 


Au contraire (bold). What I'm suggesting is almost the opposite.

The new hardware does not tag any traffic as low priority. It marks what it thinks should be high priority e.g. EE TV and Voice services. The problem is, it also 'accepts' the tagging any other tom/**bleep**/harry application decides to apply on your local network. This potentially saturates the EF/high priority queue out in the broadband network (which is where the prioritisation is actually honoured).

If you want to look at it from a 'throttling' perspective then I'd be inclined to say it's actually the old, 'working' hardware that's 'fiddling' with stuff - by ignoring/stripping any priority tagging that is done by local applications so it's treated the same as (almost) everything else. Presumably, this is what the new hardware also needs to start doing.

It's a subtle distinction, but it's actually the high priority queue here that's being assigned the (significantly) lower slice of bandwidth. It's just looking like too much is being shoved into said queue by the newer hubs e.g. Teams Calls.

Completely agree that if you can't alter the behaviour of software due to a laptop being locked down, then it leaves you few options outside of replacing the hub/waiting for a fix. Exercise caution if you go the third party hub route though, as I think there were comments early on in this thread of a TP Link router exhibiting similar behaviour.

Edit: seem to have fallen foul of the forum censoring in a fairly amusing way 😂

Yes can confirm same issue with TP link router.

 

My teams has been pretty much fine tho since I spoke to Rach earlier in this thread and EE clearly done something on their side to sort mine.

Honorman
Visitor

My wife and I are both have same issues with Teams on EE broadband. Both work from home and both on work laptops and VPNs and both getting issues when trying trying to share a screen through teams. When we go in the office there are no issues. Also had no issues when we were on BT but since moving over occurs quite regularly and tried all the removing teams and reloading removing cache etc but still the same. To be fair even though I am on there max speed broadband and fibre to the door the service performance is poor and not as good as when it was BT even though it’s the same line. So must be the **bleep**ty EE hub and routers

FibreMan
Visitor

Hi, not sure if this issue has been resolved? But I am also experiencing the same issues. Was with BT before and the connection was fine, moved over to EE and colleagues mention that my webcam is choppy, jittery and freezes occasionally. I was on 150mbps. I upgraded to 900mbps and I am experiencing the same issues. Everything else seems to be fine, the connection is stable for streaming, and browsing but whenever I am on a Teams call, its very bad quality. When I use the 5G (which is also EE) its seems to be fine. I was hoping that the WiFi optimiser would help resolve the issue, but that doesn't seem to be working either...(the feature is unavailable) has there been any resolution to this?   

@FibreMan - still awaiting resolution, I think.

In the meantime, have you checked to see if there's any software like Intel Connectivity Performance Suite running in your system tray that might contain some settings you can tinker with (see previous posts in this thread for examples)?