Switch Team what Switch Team ?

[Mick-Staffs]

Total utter rubbish, they offer to pay up to £300 to help you switch from elsewhere, yet have not got the common courtesy to answer emails regarding a £76 fee promise, already paid by myself to SKY for the early termination of my broadband and landline contract with them. It's just one big scam to get you to move your services to them and with all the other countless mistakes made with having a multitude of different accounts created due to EE operative errors, I can honestly say, I wish I hadnt bothered. Just one guy at EE called Nathan, who's help as been faultless and managed to sift through all the mistakes made and got my acount live and active again but said he could not help with the switch team fee because its a totally different ball game and completely out of his control. Now just running around in circles trying to find answers and to no avail.

[JimM11]

@Mick-Staffs It's all explained on the link below.

Switching Credit | Broadband Help | EE

[Mick-Staffs]

@JimM11 

I have read all that before Jim thanks, and every step listed has been taken, the switch team DID get in touch via their only means of contact (email) but that was when I initially took the early steps of submitting all my data, bills etc. Once that was finalised and approved, thats where it ALL STOPS, no credit, no futher emails, and no answer to futher emails I have submitted to them. THATS my point, when it comes to making the payment via credit to your account THEY GO AWOL

[JimM11]

@Mick-Staffs EE CS and the accounts department especially if you have it all approved and find out why the credit is not appearing in your account, had to do similar with an EE issue for broadband speed that EE/OR were trying to deal with and it took multiple calls to accounts before eventually some manager dealt with it all, second one i just gave up on, told them to keep the credit, did OTS and left but did manage to stick 11 months out off the 24 period.

[Mick-Staffs]

Thanks again @JimM11 but between me you and the gatepost, I'm just sick to death of constant phone calls trying to get stuff sorted, its been a daily process now since the 3rd of Feb and being a retired pensioner, I'm just worn out with the constant chasing around on something promised and easy to sort when I shouldnt have to do anything on somethign so damn simple to finalise.

[JimM11]

@Mick-Staffs It's painful but when it goes wrong, carpet get's lifted and swept is were it goes.

[XRaySpeX]

It's made as a credit to your EE a/c but you won't see it until your next bill is posted against which it will appear as credit.

[Mick-Staffs]

Thanks @XRaySpeX  but the switch team do not have a phone number and only answer to emails and I am certainly not ringing any other department anywhere within the EE environment or I'm just going to cause even more confusion that what has already gone on over the last 2 months, its just a mess and a total shambles how such a major company is run and I should have stayed where I was, the grass is NEVER greener on the other side thats for sure