Low upload speeds and packet loss on full fibre

[Nothanks15]

Did you ever get a solution to this? We’ve got the same issue and EE are saying there’s no problem their end.

[mod edit: title added]

[JimM11]

@Nothanks15 Wireless laptop test below. Connection through a Asus AP with a wired backhaul to the Main Asus Router!

[JimM11]

@Nothanks15 Same again on Ethernet desktop.

[JimM11]

@Nothanks15 Did the two test's and as expected wired way better than wireless, trust me my gear is good, FF from OR is good, but it is currently on sky just now until wed when transferring to vodafone!

It's kind off reached the stage were your upload does appear to be in the toilet, so apart from setting up a pppoe connection on your computer, connecting that direct on the ONT and bypassing the Hub altogether and then testing out the fibre connection that is were it is, you may just have a bad ONT, bad splice on the Fibre or even a bad Vlan in the exchange so you are going to have to convince EE or OR whoever gets in front off you at the time. Real tricky one, good on fttc, bad on fibre, fibre appears to be the issue, as i say EE connection for me was good on both copper/fibre, been fine now on sky for 13 months, and going to vodafone wed.

[Nothanks15]

Yep that’s what you should be getting. And that’s what we were probably getting before the “upgrade” - don’t have any screenshots since we didn’t have issues 😕 

So I was commenting on another post because as far as we can determine nothing has changed this side of the hub, so we were wondering if the switch from bt to ee (notwithstanding the fibre upgrade) would have changed anything or meant that we needed to configure anything differently ourselves.

and then if it’s not a setting our side I was hoping someone else had been successful in getting ee to update any settings on their end. 

and finally if not, would another provider using the same underlying connections and wiring be any better? Because this wasn’t an issue on copper so we know bt can give us the speeds / consistency we need 

[Nothanks15]

I’ve seen someone suggest plugging it straight into the ont before but when we do there’s no internet at all - I assume we have to do some set up of some kind to be able to do that? I

[JimM11]

@Nothanks15 There is nothing in the Hub, it is self correcting to the Ethernet wan connection think it's port 4 in use, do not like the BT Smarthub2 version very much, set one up a year ago over in Belfast for someone while working over there, was on copper at the time Fibre never got connected 3 weeks i was there, but the BT hub although not in the best place was a dog at the best off times, have NO experience pushing one to the limits speed wise, but as you seen earlier, no problems connection on cloudflare and easily get the 500/70 Mb/s out of it.

Do suspect the Hub is ok, but you would need to pppoe the computer and see how that connection goes, if the same then issue from the home to the exchange, if not same then suspect hub, but it's strange that Tp off your download jumped way up, so may be worth switching the ONT and the Hub off for 10 mins to see what happens, if you can few hours overnight off, or tomorrow if not needing it same, you may get pathed via different route, just hard to say.

[JimM11]

@Nothanks15 Yes just google pppoe setup connection for a pc direct, then follow fairly easy to do with win10/11 as an Ethernet connection, use this as you search ""pppoe on a pc"" It's just for testing and to eliminate or point were to go as the next step. www.speedtest.net is fairly good, as it shoves down a good 1Gbyte off data stream when testing both Down/Up will link a current from earlier below.

https://www.speedtest.net/result/19072399303

https://www.speedtest.net/result/19072409183

https://www.speedtest.net/result/19074224327

[Nothanks15]

Yep did that with no differences, so at a loss now really. Will turn it all off overnight and then probably cancel tomorrow and see if any other provider can get us decent speeds!  Just hope it’s not the fibre itself as openreach connection is the only option where we live, no one else has infrastructure here 

thanks for your help anyway.

[XRaySpeX]

+1 on Ethernet PC via EE Brightbox2 over EE FF 150. No WiFi involved!