Linking my new EE BB account to my EE account

[PhilB22]

I have created a EE account and now trying to link my new EE   BB order to it.

I open EE account go to link, try to add my BB ordered number beginning GB2???????.

Message says this is already linked to an account and I should open that account.

As far as I know I only have the one account linked to my email and it is this email used throughout the order / installation of the BB.

I have lost count of how many times I have rung EE for help ... answer is always yes I can see the problem I will send a 'ticket' to technical and they will fix within 5 days.

I has never happened 

[Paddy-B]

Hi @PhilB22 and @BansheeLegend,

Thank you for posting. I'm sorry if you haven't been able to link your EE Broadband to your EE ID. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team.  

Thanks,

Paddy

[Glade82]

I have the same problem. 

[Paddy-B]

Hi @Glade82,

Thank you for posting. I'm sorry if you have the same issue. If you send me your details, I'll get this investigated.

I have sent you a private message with instructions on how to contact the team. 

Thanks,

Paddy

[PhilB22]

I THINK the answer is there is nothing to see until you get a bill. That's the advice I have received from EE.

My first bill is due in the next few days so I'm hoping all will be revealed then.

I will report back next week

[TJH007]

My bills are sent to me via email and there is no account number reflected at all. I’m unable to link my BB to my existing EE mobile app because there is no account number showing anywhere! 

[XRaySpeX]

Isn't the BB a/c no. at top R?

[TJH007]

Sadly no. 

[David-M]

Hi @TJH007 and thanks for posting.

Can you post a screen shot of what you're seeing and we'll try to help.

Cheers

David

[BrettC2]

Me2. I have no visibility of my EE BB account which has been active since September. I've just had my EE Home Broadband Bill email with link to view my account but all I see is my mobile account.
I have also called a number of times and been told that a ticket has been raised - no one seems to acknowledge or know about the issue at EE??

Thanks,
Brett.

[XRaySpeX]

@BrettC2 : Did you link your BB a/c to your existing MyEE?