Linking broadband to MY EE app

[Mprolf]

So I'm having the same issue that many others are having. My broadband is also not opening some apps and videos on social media. When I connect to mobile signal everything opens up fine. Is there some kind of shield on the hub settings? The setting I can't access because I'm unable to link my hub to the app. Absolutely ridiculous, if it's not sorted I will be cancelling my direct debit. It's being going on for months and I'm not able to use any of the hubs options or settings. 

[Ewan15]

They are repeatable above is todays test.

However If I reconnect my SH2 I get sensible results

What is going on with the EE Smart Hub Plus?

[JimM11]

@Ewan15 Have you powered down to reset the router, how are you speed testing and with what device/OS?

[Ewan15]

Hi Jim

Microsoft Surface 9 connected to Ethernet via Surface Dock.

I have restarted the EE router will give it a while to stabilise and report back

[Peter19841991]

I also need some help David with the same issue if you could drop me a message please

[Alex_H]

Hi @Peter19841991,

If you are unable to link your broadband account to your EE ID please give us a call on 150 from an EE mobile or  0330 123 1105 from any phone. Our team will be able to check your account and if they are unable to link it up for you can raise a ticket to our EE ID team to help resolve. 

The process has changed since David's previous message and we do not have the account access to be able to resolve this via private message.

Alex

 

[Spikeyb1]

I phoned the 150 number went through a load of details and it didn’t make any difference still says broadband order pending despite having it a month.

makes me wonder about who I’ll renew with