Linking accounts

[TBex]

I am unable to link my broadband to my mobile account through the app and after requesting a call back from 150 to resolve the matter the phone rung once and rang off so I didn’t get to speak with anyone. Any ideas on how to solve this without having to go in-store. Thanks 

[XRaySpeX]

What's stopping you linking it yourself? Do it in the online MyEE.

[TBex]

It just keeps coming up with the message unable to link account on the app. I have rung 150 twice today once was on hold for a long long time so had to hang up and the second time requested a call back it  rung once then cut off. No idea why it won’t allow me to do it on the app. 

[XRaySpeX]

Then give up on the app.