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Linking accounts

TBex
Explorer

‎26-01-2024 04:12 PM

I am unable to link my broadband to my mobile account through the app and after requesting a call back from 150 to resolve the matter the phone rung once and rang off so I didn’t get to speak with anyone. Any ideas on how to solve this without having to go in-store. Thanks 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎26-01-2024 04:15 PM

What's stopping you linking it yourself? Do it in the online MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
TBex
Explorer
In response to XRaySpeX

‎26-01-2024 04:18 PM

It just keeps coming up with the message unable to link account on the app. I have rung 150 twice today once was on hold for a long long time so had to hang up and the second time requested a call back it  rung once then cut off. No idea why it won’t allow me to do it on the app. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to TBex

‎26-01-2024 04:21 PM

Then give up on the app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful