Leaving virgin

Kiki85 · ‎13-08-2025

Where do I need to send my final virgin bill which included my leaving early penalty? EE said they would pay for it but I haven’t had any requests for this information.

Northerner · ‎13-08-2025

Hi @Kiki85

Please read here: https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎13-08-2025

Hi @Kiki85

Please read here: https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.