Landline with Full Fibre 1.6

[gmc99a]

I'm currently with BT and have their 1Gb Full Fibre package at £80.92 and landline with unlimited minutes for £16.90 a month.  This comes out at £97.82 a month.

I've been looking at replacing that with EE 1.6Gb Busiest Home Bundle for £64.99 a month.

If I select that it says "A home phone service is not available with your plan".

Because the mobile reception is not great in my area; I do really need a landline.  What I don't know is whether a landline is not included in the plan and it can be added separately or whether it is just not available at all.

Perhaps someone could advise me what this means.

Thanks

[JimM11]

@gmc99a Two things directly in your path at present, customers from  BT to EE are not at present able to go to the 1.6Gb/s package, and also there is NO DV landline at present available on the 2 top tier packages, this is to change in the future but there is no timescale set, also not available is TV, so you have the full picture.

[Mustrum]

Not quite, there have been many BT customers who have moved to EE on the 1.6Gb service, it is legacy EE customers who do not have a path.

But for unknown reasons there is no EE Digital Voice service available on the 1.6Gb service, although nothing to stop people using a third party VOIP solution.

[gmc99a]

Thanks for the comments.  This does seem most odd as you would have thought with the top plans they would cover everything.

If as JimM11 says the DV landline availability is on the horizon; it might be worth waiting a bit longer.

Certainly going via BT and upgrade offers it doesn't show the 1.6Gb options. 

[JimM11]

@Mustrum Thanks for the heads up on BT - EE going to 1.6Gb/s... Should have checked when i did my fibre upgrade couple weeks ago if it was available, never thought to look.🙄

[gmc99a]

If the BT - EE 1.6 upgrade is not an option on the BT website; do you have to do this over the phone.  If so; is it BT or EE you contact?

[Mustrum]

@gmc99a  I believe it can be done either way, the key is to get transferred to the New EE/Next Gen team who are the ones that are able to deal with the orders. 

Although it is getting better the first line people on either side don't always know how to deal with the requests.

That said, not all customers can get 1.6GB, it is worth a check on the Openreach website to see if 1.8Gb is available at your address. https://www.openreach.com/fibre-checker 

[JimM11]

@Mustrum Just checked mine, say's OR available to 1800mb/s. will have a look to see what ISP's are doing it now. And only VM for those speeds, next is 900 onwards.

[gmc99a]

Just checked and it says up to 1800 is available at my address.

[JimM11]

@gmc99a You now need to go see if any ISP's make it available also... OR will have it available but not every ISP will be geared up for it yet!