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POE Access Points not connecting

pgc123
Explorer

‎16-03-2024 05:52 PM

Hi - I have just moved from BT Hub to the new EE hub. I have connected 2 POE Access Points (Ubiquiti) but cannot get anything to connect to them. I have factory reset the APs and know they are working as I can see them  when searching for WiFi but they just hang when trying to connect anything to them. When I go into admin it shows nothing connected to Ethernet ports - does anyone have any suggestions of how to fix? Many thanks.

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2 REPLIES 2
Mustrum
Ace Contributor
Ace Contributor

‎16-03-2024 09:42 PM - edited ‎16-03-2024 09:43 PM

@pgc123   not really sure what you mean. Or know much about your Access points - are they expecting POE from the router or do you have some kind of adapter?

Which admin are you going into - the router or the AP?

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pgc123
Explorer
In response to Mustrum

‎16-03-2024 11:19 PM

The APs have their own separate power.

If I look at available WiFi I settings on my mobile phone I can see both APs named but cannot connect anything to them.

When I log into EE router it is showing no Ethernet connected to any of its ports. Either the ports are not working or I think I need to do something with the EE admin settings?

Sent from my iPhone
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