Landline stopped working - says number is temporarily unavailable when i dial ou

[CharlieNam]

My landline has stopped recieving calls and placing calls. It was working fine last night.

When I dial out it says this number is temporarily unavailable, and when i dial my mobile (not EE but another provider) it says this number is unavailable.

My broadband connection seems to be working fine for the computer and mobile.

I have unplugged the phone line and the power cable and replugged after about 10 seconds - and the phone still doesnt work. I called the tech folk but there is a 45min wait. Any suggestions?

[JimM11]

@SjdHatters Here you go.

Digital phone - The EE Community

[Dingle421]

My landline is down ***********

Mod edit: [please don't post personal information on the community]

[Katie_B]

Hi All, 

Thank you for making us aware of this. We've passed on your comments to the relevant team who are looking into this. 

Katie

[Dingle421]

Yes cannot get any calls in or out 

[Myqeen21]

Is anyone else having trouble with making or receiving calls    Just I am waiting for a very important call from hospital 

[Leckhampton]

Unable to make or receive calls on landline

Tried calling 03301231105 for help and support but to no avail as just goes dead

Not sure where to go from here ?

Any ideas as I use ( and pay for ) my landline frequently ?

[JimM11]

@132anaka See the other post linked,

(1) Landline stopped working - says number is temporarily unavailable when i dial ou - The EE Commun...

[Katie_B]

Hi All,

We're currently addressing an issue impacting our services. We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible. 

Katie

[Bystander]

My landline is down, although broadband is working, so I can't call 150.  I have found three alternative numbers for ee, but none of them works!  When I was with BT I could report a defect online, ee's messy website doesn't seem to permit this.  What a hopeless system, I'm not reviewing my contract to see how soon I can leave.

[CharlieNam]

ByStander if you have a mobile you can use 150. I misread the original suggestion and contacted them via my mobile. Either way, it doesn't matter as it is a nation wide problem for BT&EE landline customers. Broadband is fine just not landlines. It should be working tomorrow.  

A thank you to all those who messaged and gave suggestions.