Landline on router

[WolveyCL]

I am thoroughly dissatisfied with EE/BT. On Tuesday I was told that my old landline number would be activated immediately I got a Home Phone Adapter (which arrived on Thursday), on Thursday I was told it would be activated within 24 hours, today I am told it won’t be until Wednesday next week.  Apparently the “process “ doesn’t allow the date to be brought forward.  How can that be in the modern technical age?

[Christopher_G · Accepted solution]

Hi @WolveyCL 

Welcome to the community.

I'm sorry to hear that there's a bit of a delay with the activation of your landline, I understand you're disappointed with the time it's taking.

If our Customer Support team have said it'll be activated on Wednesday, I'm confident that will be the case. Please keep us updated with what happens.

Chris

[JimM11]

@WolveyCL DV just takes time to filter through all the various stages, also no guarantees it's going to be a rock solid experience.