Landline Voicemail

[Richardr66]

I've a BT branded phone, but the implication from what I was told was that neither mine, nor your BT4000 work.

One needs either:

https://www.bt.com/help/user-guides/phones/digital-voice/essential-digital-home-phone/ 

or

https://www.bt.com/help/user-guides/phones/digital-voice/bt-advanced-digital-home-phone 

[I assume these are the same as any EE equivalent]

[TallSteve2]

Well, that's a b*gger! Definitely need to complain. We've been sold a pup with Digital Home Phone.

[Padcamp]

Are these two types of phones single stand alone phones or can you get them with multiple handsets.

If you can't what s the point of having them. I have four handsets in my house and all are used at various times.

The study one used the most followed by the one in the kitchen. We cannot do without the four handsets.

[Richardr66]

Just to make clear, I'm slightly sceptical of what I was told, so wanting to see if anyone here has the issue with one of those digital home phones.

In terms of those phones, I believe you can use five at the same time, and they work wirelessly.

[TallSteve2]

I have filed a complaint. Watch this space.

[Padcamp]

I have just ordered up 4 of the essential phones due to arrive tomorrow.

Watch this space for an update.

If they do not work as claimed they will be returned as not fit for purpose as the details of the product say they only work with BT digital voice with one button 1571 calling. One hopes that that means all notifications, interrupted dialling tone and message icon will work. I will settle for the former only but not ideal. That would be better than what we have now "NOWT"

[JimM11]

@Richardr66 You are correct for the number, any 5 of the combination of digital phone or the digital adapter these both connect to the EE router wirelessly to the {dect side and that frequency} nothing to do with wifi and everything is stored on the router not on the phone, BT smarthub2 allows you to export/import the stored contacts, but the EE only allows for import, has also been reported that the voicemail interrupt tone does not work on those either, will try to find that post, but you could search yourself, the Message waiting indication does appear to work on those phones, so at least there is a visual to see call is in voicemail.

[Richardr66]

I bought one of the essential digital home phones, and have replaced my old phone with it. It is now the only phone connected to my Hub.

So far:

No change in dialing tone if there is a message.

If, and only if, both Alert tone and Message LED are selected in the set up options I get the message LED light up [the cassete style green light on the handset] and a beep from the handset every 10 seconds.

At least it gives an indication that there are messages, but the beep can be annoying if you don't want to check any message immediately, but so far they only seem to work if both are turned on.

[JimM11]

@Richardr66 It's one step forward and two steps back, the voip is in flux at present, with supposed FW updates to fix, but with no timescale applied, as you have some idea to what is happening with various scenarios gives you something to watch and compare if anything changes. Can see how the beep would be annoying, pity the indication just does not work by the visual alone. 

[TallSteve2]

Still no intermittent dial tone is disappointing even on a dedicated model phone.

I have had no response to by submitted complaint about this.

I suspect nobody at EE knows.