Landline Voicemail

[Padcamp]

I am not sure the phone plug was plugged into an adaptor which was then plugged into a white socket (similar to a yellow ethernet socket) on the router. My connection to VM was fibre but nut full fibre, the street junction box was only 300 metres away.

[TallSteve]

I have the same problem. Thought I had no voicemail messages . Turns out there were 11, but no intermittent tone.

[TallSteve]

Still no intermittent dial tone. Been on to EE several times. Fault now been referred back to Openreach again, apparently. Watch this space.

[Padcamp]

Hi TallSteve,

As I understand it with the new system Digital Voice you cannot get the intermittent dialling tone, it is not built into the system, it will only be there if you are on the old analogue (whatever it was called) system. So one step forward two steps back. It is now stupid that under this Digital Voice system if you want to make a local call you have to dial the full number including the local code. Took me 20 minutes to go through my stored numbers to add the local codes to all the local numbers, fortunately I only had to do it through one handset to change the numbers in all four handsets. I certainly have not noticed any better quality in the transmitting of calls with Digital Voice. Better quality crackle sometimes :-). At least with modern phones they have a missed call icon on the screen but you still have to ring through to your voicemail to find out if you have any messages, so annoying.

[TallSteve]

Thanks for your information on this. EE Technical certainly not aware of
this and they think I should have intermittent dial tone. My phone
certainly indicates missed calls, usually from scam numbers, which I can
list. Not happy with this digital voice system at all, especially when I
have power cut mid conversation. Backwards step in my opinion.

[TallSteve]

From EE website

"Voicemail

Voicemail is available to all Digital Home Phone customers. It answers and records calls when you're away from the phone or busy on another call. You'll know you have a message in your mailbox if your dial tone sounds a bit different when you pick up your phone.

Your Digital Home Phone handset's display will show you how many new Voicemail messages you have."

[Padcamp]

I assume I am answering to the comment made by EE website.

Yes I agree Voicemail is available to all digital phones whether it is the old system or the new Digital Voice system. What doesn't work is the intermittent dialling tone notification or the appearance of the unopened envelope icon on the digital phones with a screen. On the pre Digital Voice system that I had I would get both these notifications, not any longer. With the envelope icon showing I did not have to listen to the dialling tone I could see if I had any Voicemail messages

My hand set doesn't tell me how many messages I have, only that I have had a miss call and even then it does not tell me how many missed calls I have had until I select Caller ID and then it will list the numbers that have rung.

So why do we not get the notifications that we use to get. I have asked the question many times and nobody seems to have or are prepared to give the answer.

What is the point of having a Voicemail Service if you have to keep ringing it to find out if you have any messages. One might as well go back to the old days of having an answering machine that can only record short messages and a limited number of them. As I said in earlier post one step forward two steps back

[Peter_W]

Hi again @TallSteve 

I'm glad to hear you've managed to get back in touch with our team so they could raise this with Openreach. 

You're absolutely right that the tone should sound different when you have a voicemail on the Digital Voice service.

This sounds like a constant tone but with intermittent breaks.

Please keep us posted on how you get on.

Peter

[Padcamp]

You say to @TallSteve  that he is absolutely right that there should be an intermittent dialling tone notification.

Can you explain then why we are not getting it. I have given up on this topic. For a few months after I joined EE/BT and pointed this problem out I have never had a proper answer from anyone in the technical department as to why Voicemail notifications are not working. When I spoke on the phone to anyone I was just passed from pillar to post, up the ladder of expertise and never got an answer or had the problem fixed. It would appear that nobody knows to its full extent how the system works.

I was informed by a rival service provider that these notifications do not work on the Digital Voice Service, only on the old analogue system. Can we have it officially confirmed by BT that this is the case with their system and if and what they are doing to restore the notifications.

[Chris_S]

Hi @Padcamp We have a dedicated digital voice page which gives more info on voicemail and how you voicemail alerts you that you have a message waiting, just click this link here: Digital voice

I hope this helps, but if not, I'd recommend giving our broadband technical team another call.

Chris S