LOS Red Light

[Neverknow]

Hello all!

Yesterday I got finished my external area from my new package of fibre 500max. first was done internal area and after outside. Right now my OTN have red light on LOS. Should I contact engineer to came back or I should wait ?

thanks!

[XRaySpeX]

Only call CS if your "go live" date has passed; otherwise wait for it.

Has it ever worked? 

[Neverknow]

Engineer from Openreach come on Monday to do installation in my house, but after he realise installation outside was not completed. He raised a job to openreach and come to finished. Yesterday engineer come to finishing installation outside. But after that I was thinking everything is done and I turn on OTN modem and LOS come out with a red light. I don’t know if they need to something else at my home or outside. 

[Mustrum]

@Neverknow  Have EE told you the service is live yet?

Have you got a confirmed live date from them?

[XRaySpeX]

I'm not asking about OR & the work they did on your premises. You have no contract with them. Your contract is with EE who would have sent you a Service Starts date by email. Until that date has passed (beyond midnight) you can not expect your BB to be up & running. Thereafter you report any faults to CS.

[Christinafegan3]

Hi im new to ee my live date was yesterday but my los light is still red can anyone help me please   thank you 

[Mustrum]

@Christinafegan3   it sounds like Openreach still have work to do on your connection. Have EE sent notification that your service is meant to be live?