17-03-2023 09:10 AM
Hello all!
Yesterday I got finished my external area from my new package of fibre 500max. first was done internal area and after outside. Right now my OTN have red light on LOS. Should I contact engineer to came back or I should wait ?
thanks!
17-03-2023 09:50 AM
Only call CS if your "go live" date has passed; otherwise wait for it.
Has it ever worked?
17-03-2023 10:05 AM
Engineer from Openreach come on Monday to do installation in my house, but after he realise installation outside was not completed. He raised a job to openreach and come to finished. Yesterday engineer come to finishing installation outside. But after that I was thinking everything is done and I turn on OTN modem and LOS come out with a red light. I don’t know if they need to something else at my home or outside.
17-03-2023 10:44 AM
@Neverknow Have EE told you the service is live yet?
Have you got a confirmed live date from them?
17-03-2023 11:22 AM
I'm not asking about OR & the work they did on your premises. You have no contract with them. Your contract is with EE who would have sent you a Service Starts date by email. Until that date has passed (beyond midnight) you can not expect your BB to be up & running. Thereafter you report any faults to CS.
04-04-2023 06:09 PM
Hi im new to ee my live date was yesterday but my los light is still red can anyone help me please thank you
04-04-2023 07:14 PM
@Christinafegan3 it sounds like Openreach still have work to do on your connection. Have EE sent notification that your service is meant to be live?