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Keeps Flashing orange

realVSgame
Visitor

‎14-02-2026 11:23 PM

Anyone else having the Wi-Fi pro 7 hub just flash orange I have had it since 7pm and tried everything reset, unplugged, checked cables everything and still not connecting. And apparently from what I can see there is nothing wrong with the network in my area

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎14-02-2026 11:36 PM

Either a cable is loose or BB is down.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Community Hero
Community Hero

‎15-02-2026 12:22 AM

@realVSgame Your not on the 1.6Gb/s package also at the same time with that Pro Router?

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Cstarks
Investigator
Investigator
In response to JimM11

‎15-02-2026 08:30 AM - edited ‎15-02-2026 08:53 AM

I've also got no service on the 1.6 package since around 12pm yesterday, it just dropped. Tried another router same issue. ONT all fine. Defo something going on, based In CT11

0 Helpful
Cstarks
Investigator
Investigator
In response to Cstarks

‎15-02-2026 11:17 AM

Other customers are reporting issues with the 1.6gbs service - can an EE representative escalate this up and find out what is happening please? Already had Leanne DM me but no response - been a couple of hours. 

0 Helpful
Gpr257806
Explorer

‎15-02-2026 03:16 PM

It’s an absolute joke, I am paying £60 a month and no service since yesterday, I rang at 8am and was told to wait until tomorrow, surely we can claim against the company?

XRaySpeX
EE Community Star
EE Community Star
In response to Cstarks

‎15-02-2026 03:54 PM

@Cstarks : This user discussion group is not the platform for escalating faults in EE systems for EE to fix, You still need to report it to CS individually & they will escalate up the chain.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Cstarks
Investigator
Investigator
In response to XRaySpeX

‎15-02-2026 03:56 PM

That's already been done, nothing has happened - so like many customers we are expressing our frustration here!

 

Two folks been in my DM and cannot help.

 

No escalation. Is happening!!!! Got any other great ideas? 

0 Helpful
Gpr257806
Explorer
In response to XRaySpeX

‎15-02-2026 03:59 PM

There’s no point at all have moderators or people who think they know monitoring these threads. It’s obviously a problem which unfortunately is down but we should be due compensation for this happening especially when it’s uk wide, it’s as simple as that 

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