It's impossible to speak with a human at EE.

[Idle001]

Wasted over an hour trying to speak with a human at EE.

150 is a waste of time if you have a query not covered by their options.

Try seeking help for somebody . It is appalling customer service despite listening to Kevin Bacon saying how great EE is at customer service.

I ended up speaking with sales, as if I was a prospective customer. The lady could halp so much, but of course I could only do so much on behalf of another. 

GDPR and all.

Perhaps I should recommend she switches her provider to one that is staffed by humans?

[bristolian]

You may well find that "boots on the ground" help here is far better than any remote-based telephone support.

Perhaps a local IT bod or suchlike would be a good place to look. They should also know to separate the concept of the broadband line to the router being one connection, and the in-home wireless being another.

Someone at the other end of a phone-line will only be able to go so far in this scenario.

[Katie_B]

Hi @Idle001.

There is the option to Fix An EE Broadband Connection online.

Should the customer wish to speak with an agent the steps would be the following:

Option 2 > Option 2 > Option 1 > Option 1 > Option 2. 

The caller will then receive a text to complete some tests, an agent will then call the customer if needed. 

Katie

[XRaySpeX]

Don't use 150. Try calling CS on the Freephone no. (Opt. 2) in my sig.