Issues connecting Vigor modem with a Synology router

[afftipu]

I previously ran a Vigor 130 ADSL/VDSL modem with a Synology RT2600ac router on my EE 80 Mb line without any issues. Unfortunately, about six months ago the line started dropping frequently, and EE asked me to reinstall their own kit (EE Smart Hub Plus – SH31B) so they could run full diagnostics. They eventually replaced the Smart Hub, and I’ve been using that since without problems.

I’m now trying to switch back to my Vigor 130 + Synology setup, but I can’t get it to connect at all. A few things I’ve tried:

• Using my original PPPoE username/password from years ago — no connection

• Using the generic EE PPPoE credentials listed on their website — still no connection

• Swapping in a second RT2600ac to rule out router issues

• Reconnecting the EE Smart Hub — works instantly

This makes me think the line and router are fine, and the issue is either the modem (the Vigor 130 is getting old now) or something has changed in EE’s authentication or line configuration since the diagnostics.

Questions:

• Has anyone successfully used a Vigor 130 + Synology router on an EE FTTC line recently?

• Does EE still accept PPPoE with generic credentials, or have they changed something?

• Could the Vigor 130 simply be too old now, and if so, what modem would you recommend as a replacement?

• Is there anything obvious I might be missing in the setup?

Thanks for reading — any advice appreciated.

[XRaySpeX]

Yes, EE accepts the generic BT PPPoE creds bthomehub@btbroadband.com/BT

Can you get at settings for the Vigor? If so, does  it have any for VLAN ID (=101)? Does the Synology?

When using the EE router, it is connected to a BT phone socket, possibly via a dangly filter?

[afftipu]

Thanks for the reply @XRaySpeX . In answer to your questions, the wire plugs directly into the wall socket currently. Is that correct for your own kit?

I do have access to the vigor, well, I will need to dig it out again. I did put the PPPoE settings in the Vigor and then Synology. I am not sure on the VLAN ID, I will need to check.

[afftipu]

I finally had a chance to have another go today. I reset the modem using the pin on the rear. The modem looks to connect. I can then access the router via a wired connection on the laptop. However I cannot get the router to accept any combination of username and password (also tried no password, old password, whats on the EE website etc). If it was working I would see a green 'connected' signal in the synology, but hangs at 'connecting'. It must be a settings somewhere I have overlooked. I had to move back to the EE kit as the family were looking mutinous without the internet.

[JimM11]

@afftipu The front end modem the one that connects to the dsl line is the only one that needs to have a username/password for the connection, the second one is just connected on dhcp ethernet connected to that.

[XRaySpeX]

It is the Synology router that handles the PPPoE creds, not the Vigor modem.

Have you found the VLAN ID setting yet?

[Mustrum]

@afftipu   The following Draytek site may help  you out. https://www.draytek.co.uk/support/guides/kb-vigor-130-setup 

The 130 can handle the PPOE settings, but that is better left to your synology router. 

The 130 should be set up to handle the VPN ID, the website above shows where to do this, otherwise the 130 also acts as a router which can cause issues.

[XRaySpeX]

Use:

Default Vigor 130 settings:

• Configured to pass through a PPPoE connection
• VDSL2 VLAN Tag is set to 101 <=====================

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[wdq]

I previously ran a Vigor 130 ADSL/VDSL , this sentence said everything should work with VDSL2 change in settings , probably you are still using the old VDSL as original setup as your modem should be able to use vdsl2.

[XRaySpeX]

@wdq : OR hasn't supplied "old VDSL" for years, i.e. not VDSL2.