Is it possible to import Reserved IP Addresses to new EE Hub
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04-07-2022 04:51 PM
Hi all
I'm in the process of switching my home broadband from BT to EE. As a result, I'll need to swap out my BT SmartHub2 for the EE Hub - I haven't received it yet, so can't give any identification information.
I currently have 107 devices on my network, most with reserved IP addresses. I've just used the functionality within the BT SmartHub2 to export the IP Address table into a CSV file. Is it possible to import these into the EE Hub or do I need to set them up again manually? 😒
Thanks in advance!
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04-07-2022 04:59 PM - edited 04-07-2022 05:09 PM
No, you will need to set them up all manually as "Always use this IP".
If the EE router is the EE Smart Router, which is a badge-engineered BT SH2, but not the EE Smart HUB, you might at a pinch get away with Back Up from BT SH2 to Restore to EE Smart Router if you're lucky.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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04-07-2022 05:01 PM - edited 04-07-2022 05:03 PM
Thanks. I'll try when the EE Smart Router arrives and post back any success! 😁
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18-07-2022 01:41 PM
A quick update now that my EE broadband is up and running:
- I wasn't able to restore the backup from the BT Hub into my new EE Hub;
- There was no way to import the reserved IP addresses into the EE Hub;
- As expected, I needed to use the CSV file and search via MAC address to reserve IP addresses by selecting 'Always use this IP address';
- Interestingly, the majority of my reserved IP addresses were already shown as having 'Always use this IP address' as selected. 🤔
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18-07-2022 02:22 PM
I sure it's too late now I guess, but I took FTTP from EE a couple of weeks ago and my BT Smart Hub 2 worked fine on the EE FTTP connection, just needed to reconfigure connection from VDSL to WAN and add the EE user credentials taken from the EE router after it downloaded them from EE on setup.
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18-07-2022 02:31 PM - edited 18-07-2022 02:39 PM
@Ian06 wrote:
add the EE user credentials taken from the EE router after it downloaded them from EE on setup.
You don't even need to do that. A BT router (in fact, any generic router) will work on an EE connection with the BT creds.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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18-07-2022 02:37 PM
Interesting! I swapped mine in case BT asked me to send the Smart Hub back to them but haven't heard from them yet...
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18-07-2022 04:05 PM
Thanks, that would have been an option... I had assumed that BT would ask for the SmartHub to be returned but nothing yet...

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