Interrupted signal

[Victoria1001]

Switched to EE broadband this week from BT.. honestly wish i had stayed with BT... internet constantly interrupted & prompts me to EE WiFi page to log in... I work from home I NEED CONSTANT net & I am not getting it. Both my sons PC & my laptop are having the same issue. Also my mobile phone is only on 5G, it NEVER picks up the wifi at home unless i log into EE Wifi log in page?

Anyone else had an issue or is this how crap the service is with EE??????? 

[XRaySpeX]

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

When you say "EE WiFi" do you mean you are connecting to the public EE WiFi network rather than your own EE Home BB router?

[JimM11]

@Victoria1001 Same external Openreach Structure, you can also put the BT Hub back on the connection as fully supported especially if you have the BT Smarthub2 version then all is covered with that one. 

[JimM11]

@Victoria1001 In case you need the Electronic version off the help linked setup guide.

https://ee.co.uk/help/broadband/getting-started
https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub

[Christopher_G]

Hi @Victoria1001 

Welcome to the community.

Our Fix An EE Broadband Connection Problem help page has some brilliant troubleshooting steps to try. If it still isn't working as you'd expect it to after trying those steps, I recommend speaking with our technical support team, so they can run through some diagnostics with you.

Let us know how you get on.

Chris