Internet has gone off.

Gemmaproctor · ‎15-10-2026

Our broadband has gone off, I can't check the app for system issues in our area as that's down also.

XRaySpeX · ‎15-10-2026

@Liam1974 : It's an amalgam of similar events all around the country reported at about the same time, within a 2 hour window this A.M.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎15-10-2026

@XRaySpeX , I must be one of the lucky ones, as I did not have it here where I am, but then I am using Netgear, not that that should make any difference, but to all who are having a problem with their broadband, this can happen, so hopefully you are all back up and running today.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

Christopher_G · ‎15-10-2026

Hi everyone,

We're not aware of any widespread broadband issues, and there are currently no known incidents affecting service.

If you're still experiencing problems with your broadband connection, please try restarting your router and working through the troubleshooting steps on our broadband support help page.

Our technical support team are also on hand, if you need further help.

Chris

XRaySpeX · ‎15-10-2026

@Schockwave : Me too! I did not have it here either, but then I am not using an EE SH, not that that should make any difference

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎15-10-2026

@Christopher_G : Something must have up for so many reports countrywide over such a short period.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎15-10-2026

@XRaySpeX , when I was on the old copper, I had to reboot my router every 4 weeks, so maybe that is what these customers may need to do, although that does not make sense if on fibre, as I have had it since June 16th and have not had to reboot!

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

Liam1974 · ‎15-10-2026

If only.

This doesn’t look good tho.

Estimated fix time yesterday. 🙄

JimM11 · ‎15-10-2026

@Liam1974 Nothing will look good when you have a flashing orange on the EE Hub and the ONT looks like it's working correct with the light's, have you tried the ONT off for 5 minutes to see if it recovers to them again as they are?