Internet connection / Wi-Fi drops out

[Alicephil]

Hi we’ve recently joined EE broadband and throughout the day and evening our wifi drops out for a short while. The internet light button flashes oranges on the router box - is there any way of solving this? I’ve seen on other posts with similar issue la ask also for this detail 

STATUS

  Configured CurrentLine StatusLink TypeOperation Mode

--	UP
--	Interleaved Path
Automatic	G.992.1 (G.DMT)

DATA RATE INFORMATION

UpstreamDownstream

448 (Kbps)

7776 (Kbps)

DEFECT/FAILURE INDICATION

Operation Data Upstream DownstreamNoise MarginLine Attenuation

28.0 (dB)	6.3 (dB)
29.0 (dB)	45.5 (dB)

Indicator Name Near End Indicator Far End IndicatorOutput PowerFast Path FEC CorrectionInterleaved Path FEC CorrectionFast Path CRC ErrorInterleaved Path CRC ErrorLoss Of Signal DefectFast Path HEC Error STRInterleaved Path HEC ErrorError Seconds

12.3 (dBm)	19.9 (dBm)
--	--
73	0
--	--
0	0
1	0
--	--
0	0
13018	0

STATISTICS

Received DataTransmitted Data

1263672 (Kbits)

64346 (Kbits)

System Uptime is: 46:20:32

Exchange ARLEY

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxFixed Rate

Up to 3	--	1.5 to 5.5	Available	--
Up to 3	Up to 0.5	1.5 to 5.5	Available	--
Up to 2	--	1.5 to 4.5	Available	--
1	--	--	Available	--

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL Max

Up to 3	--	1.5 to 5.5	--	--
Up to 2	--	1.5 to 5.5	--	--

Observed Speeds ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

7.65

0.45

2022-04-30

Other Offerings Availability DateADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

U

N

N

05-07-2022

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

Y

N

Y

[Christopher_G]

Hi @Alicephil

Welcome to the community.

Have you tried looking through our broadband help pages? There are a few troubleshooting checks on there to follow.

I think the post that you viewed was probably answered by @XRaySpeX, who I'm sure will reply to your post when he's next logged in. 🙂

Chris

[XRaySpeX]

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

[Alicephil]

Hello, 

Thanks for the replies! 
I have tried the phone line - all seems okay I think? 

and I’ve rebooted the router in the master socket. Here are the stats… it’s hard to see if there is a difference yet as the dropping out rate was always random and throughout the day! 

System Uptime is: 00:02:57

	Configured	Current
Line Status	--	UP
Link Type	--	Interleaved Path
Operation Mode	Automatic	G.992.1 (G.DMT)

DATA RATE INFORMATION

Upstream	448 (Kbps)
Downstream	8096 (Kbps)

DEFECT/FAILURE INDICATION

Operation Data	Upstream	Downstream
Noise Margin	29.0 (dB)	6.1 (dB)
Line Attenuation	29.0 (dB)	45.5 (dB)

Indicator Name	Near End Indicator	Far End Indicator
Output Power	12.3 (dBm)	19.9 (dBm)
Fast Path FEC Correction	--	--
Interleaved Path FEC Correction	112	0
Fast Path CRC Error	--	--
Interleaved Path CRC Error	0	0
Loss Of Signal Defect	0	0
Fast Path HEC Error STR	--	--
Interleaved Path HEC Error	0	0
Error Seconds	0	0

STATISTICS

Received Data	11931 (Kbits)
Transmitted Data	3388 (Kbits

[XRaySpeX]

Was the QLT silent?

[Alicephil]

When I tried it there was a continuous noise -  and some crackling when I moved the phone cord but other than that okay?

It only seems to happen in the evening (happened twice in the past 10 mins) and seems to fix itself when turned off and on 

my router is connected to the test socket via a filter currently. 

thanks

[XRaySpeX]

Not really. It should be silent between announcements.

Try setting Advanced > BB Settings > DSL mode to G.992.3 (ADSL2) & post full stats from test socket.

[Alicephil]

Hello 

these are my stats from that - I’m not sure if I did it right? My connection was completely lost. 

STATUS

  Configured CurrentLine StatusLink TypeOperation Mode

--	TRAINING
--	--
Automatic	--

DATA RATE INFORMATION

UpstreamDownstream

0 (Kbps)

0 (Kbps)

DEFECT/FAILURE INDICATION

Operation Data Upstream DownstreamNoise MarginLine Attenuation

0.0 (dB)	0.0 (dB)
0.0 (dB)	0.0 (dB)

Indicator Name Near End Indicator Far End IndicatorOutput PowerFast Path FEC CorrectionInterleaved Path FEC CorrectionFast Path CRC ErrorInterleaved Path CRC ErrorLoss Of Signal DefectFast Path HEC Error STRInterleaved Path HEC ErrorError Seconds

0.0 (dBm)	0.0 (dBm)
--	--
--	--
--	--
--	--
0	0
--	--
--	--
0	0

STATISTICS

Received DataTransmitted Data

0 (Kbits)

0 (Kbits)

[XRaySpeX]

The DSL Mode still set as Auto. You may have to untick "Enable ADSL/Fibre auto sensing" to do this.

[Alicephil]

Line StatusLink TypeOperation Mode

--	TRAINING
--	--
Automatic	--

DATA RATE INFORMATION

UpstreamDownstream

0 (Kbps)

0 (Kbps)

DEFECT/FAILURE INDICATION

Operation Data Upstream DownstreamNoise MarginLine Attenuation

0.0 (dB)	0.0 (dB)
0.0 (dB)	0.0 (dB)

Indicator Name Near End Indicator Far End IndicatorOutput PowerFast Path FEC CorrectionInterleaved Path FEC CorrectionFast Path CRC ErrorInterleaved Path CRC ErrorLoss Of Signal DefectFast Path HEC Error STRInterleaved Path HEC ErrorError Seconds

0.0 (dBm)	0.0 (dBm)
--	--
--	--
--	--
--	--
0	0
--	--
--	--
13615	0

STATISTICS

Received DataTransmitted Data

131363 (Kbits)

17834 (Kbits)