Incorrect WIFI Password On Smart Hub Plus

[mirrors90]

Hi Team!
I'm now set up on the new EE, Smart Hub Plus set up yesterday - but I've got an intermittent fault with it - it keeps kicking me off wifi saying "INCORRECT PASSWORD" - has anyone else had this error and if so how did they get it fixed? it's very random and frustrating. It is 100% the correct wifi - it just kicks people off.

Ethernet is fine - solid as a rock - but the wifi is incredibly flakey!

[mirrors90 · Accepted solution]

FYI, this is the smart wifi extender which causes it. One of them goes rogue and all those connected to it get booted off.

The only way to fix it is to reboot the extender.

[KiwiDom07]

How do you go about rebooting the extender? 

[Lesley_W]

Hi @KiwiDom07 

Welcome to our community.

At the back of the disc, there should be a small hole that you can use a SIM pin or paperclip in to reboot it.

Hope this helps.

Lesley