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Unable to link home broadband

KJ37
Investigator
Investigator

‎25-08-2025 08:40 PM

I have been trying for a good few months now, but I can not link my home broadband to my account, as I need to change my broadband but can't until it's linked to account. 

I keep getting an error message saying problem is on their side, but this is months now. I need to change broadband package or I might just cancel as bill is a ridiculous amount now. 

0 Helpful
1 REPLY 1
JimM11
Community Hero
Community Hero

‎25-08-2025 10:30 PM - edited ‎25-08-2025 10:32 PM

@KJ37 Have you called EE to talk to them about the account linking and if they have a problem account / data wise, you will also or highly unlikely NOT be allowed to downgrade your package to lower your price!