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IPC6023 Error Message & Slow Internet Below Guaranteed Speeds.

DavidWilby
Explorer

‎03-10-2025 06:26 PM

Hi ya I am receiving the Error code IPC6023 Despite having 2 Home Help Technicisms and 2 Openreach Engineers Visit still no improvement and one any ideas as this is now 21 days in to having issues  - It Looks like EE Are blocking the Ports and Connectivity ! ! !

This hasn't worked since Fibre was Installed and is now just a little frustrating. 

 

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0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎03-10-2025 07:12 PM

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
DavidWilby
Explorer
In response to XRaySpeX

‎03-10-2025 07:24 PM

Yes and I have had 2 Visits from there home help team and 2 separate visits from Openreach but still the issue continues 3 weeks in ! 

0 Helpful
JimM11
Community Hero
Community Hero
In response to DavidWilby

‎03-10-2025 08:54 PM

@DavidWilby Take it OR are saying it's fine with us you have the full 1Gb/s speed? How are they testing it if you know, your post shows speed to the hub at 200Mb/s for that POOR download, but the upload is just not that far off as 110Mb/s is the OR guided rate!

0 Helpful