I have very low speeds

[Northerner]

Hi @chrisOV47 

What service (fixed line broadband, mobile broadband, mobile phone) 

What do you mean by low speeds.

Thanks 

[chrisOV47]

Download 6.48
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[Matt_124]

Ok, but we need some more info on the issue to be able to offer you advice.

Are you getting those speeds on the EE Mobile network (4G/5G) or on EE Broadband (Fibre/Full Fibre) as asked by @Northerner above?

[chrisOV47]

I have broadband fibre overhead cable from the pole
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[XRaySpeX]

@chrisOV47 : Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

[Peter_W · Accepted solution]

Hey there @chrisOV47.

Welcome to the EE Community 😊

When you take out your contract you'll be estimated speeds, and also be advised of a minimum guaranteed speed too. 

Like @XRaySpeX has mentioned, can you remember what was recommended when you first joined us?

If you feel your current speeds are a significant drop on what you normally receive, its worth running a check on your line using our fault checker.

Just send us a text with HELP to 66033 and we'll guide you through everything.

Peter