I have not received a wifi hub

[diggers1]

My New broadband with EE should start today but I have not yet received my wifi hub

[diggers1]

I supposedly changed my broadband to EE today but I have not received the EE wifi hub

[JimM11]

@diggers1 You changed from who which ISP was originally your Broadband supplier?

[JimM11]

@diggers1 You changed from who which ISP was originally your Broadband supplier?

[XRaySpeX]

Call CS & chase it if you don't already have a suitable router to use.

[Peter_W · Accepted solution]

Hey @diggers1, welcome to the Community 😊

If you're moving from BT and already have a Smart Hub 2, then this should be all good to go with your EE connection, and you can continue using this. 

As @JimM11 and @XRaySpeX have mentioned though, if you give our customer care team a shout, they'll be able to say for sure what was included with your order.

Peter

[diggers1]

Thank you Peter_W that was the answer

[Debbie_G]

Thanks for coming back and letting us know you got the answer @diggers1.

If you need any help in the future, please come back to the community anytime. 

Debbie 🙂

[diggers1]

Many thanks for your help. Probably will need you again as I am 83yrs old and not as sharp as I was
Best wishes
Digby

[Debbie_G]

No problem at all @diggers1.

There's always someone around to try and help out.

Debbie 🙂