Hub 7+ WiFi turns itself back on

jak26
Established Contributor
Established Contributor

With Main 2.4 and 5GHz switched off in the dashboard, I noticed on a WiFi analyser app that the SSIDs for the hub had re-appeared.

Only compatible 2.4 was meant to be enabled. The main WiFi was still showing as off in the app but confirmed as back on when logging into the dashboard.

It's not clear what caused the WiFi to switch back on - possibly after a hub restart -I think I might have seen this happen once before in the few days I've had the pleasure of using the EE hub 7+

The router log is no help - listing little info compared with previous PN hub for example.

After switching main WiFi off again (and of course saving) the SSIDs did disappear - but after clicking other screens in the dashboard, the WiFi turned on again. After repeating the switch off and save steps it's so far staying off.

It's pointless reporting this as support lines tend not to understand f/w issues -  offering restart or factory reset or to send out a replacement device as options which just waste more time.

This issue is on top of the slow (10secs+)  time it takes for devices to connect to Internet from wake (nothing to do with keeping LAN ports alive) and slow LAN device discovery (minutes sometimes).

I've got a PN Hub 2 which worked well for ages but not sure how it will cope with EE IPv6.

What other router options work well? 

14 REPLIES 14
JimM11
Community Hero
Community Hero

@jak26 It may just be the way that the hub is, yes you turn the Main WiFi off and you expect the sucker to stay off, so must be some kind off FW issue when you do the switch off/on again. Would try them all off, main and comp see if the on/off works that way, you will need the Ethernet cable to turn it back on again though! Lan connection should have hee haw to do with the wifi, i ran the Vodafone Power Hub 3 weeks WiFi switched off and the Asus routing through the VF hub, then again that went back in it's box as quick as it could because it's a 1 out of 10 unit.

jak26
Established Contributor
Established Contributor

Maybe sometimes EE staff visit here and so might pass this observation on - along with other issues raised.

Otherwise it's handy to remember for anyone else using compatible 2.4 only and  main off but then finding it back on.

The Hub 7+ "IPv6 network status is disabled" issue appears identical to the thread from a year ago https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Pro-and-IPV6/td-p/1527624 - the hub restart fixed devices IPv6 working so will ignore hub status info.

I'm hoping regular hub reboots aren't going to be necessary - the 7+ seems 'disappointing' to say the least. I'm content to update my AP but want to keep the ISP router in place - it just needs to be as reliable as smarthubs from years ago.

JimM11
Community Hero
Community Hero

@jak26 The Smart Hub 7 Plus is just so new and therefore not much about it posting's wise, you sure are flexing it to the limit's and that is the reason to treat it carefully with the what/what not happens, by now you will have gathered surprise's will crop up out off the woodwork for you to deal with... Correct it's good to have it all posted just in case someone else comes across.

Got your link, wakened up the old memory bank to that one.👍👍 Fast pace moving FW updates, with no EE hub to look at makes guessing a little bit skew whiff at times.

bobpullen
Star Contributor
Star Contributor

@jak26 wrote:

Maybe sometimes EE staff visit here and so might pass this observation on - along with other issues raised.


I've flagged the WiFi turning itself back on thing as I too can replicate the behaviour: -

  • Factory reset my 7 Plus
  • Enabled Compatible WiFi (2.4GHz only)
  • Independently disabled 2.4GHz and 5GHz toggles on main SSID using the Hub Manager
  • Used WiFiman Android app to confirm that main SSIDs are no longer broadcasting
  • Checked Hub Manager and confirmed that main SSID toggles remain off
  • Physically restarted the hub
  • Used WiFiman Android app to find that main SSIDs are broadcasting again
  • Checked Hub Manager to find that main SSIDs have been toggled back on
JimM11
Community Hero
Community Hero

@jak26 At least one off the duck's now found as confirmed by @bobpullen so bringing this one back up to the start again, missed the reply.