How to deactivate the SSIDs "ee wifi" and "ee wifi-x" from my Smart Hub Plus

juniormoura73 · ‎02-12-2023

Hi there, yesterday I started to get EE Home broadband, I have noticed that it shows the SSIDs: ee wifi (open) and ee wifi x (closed) networks too that other people can log in to if they have ee login details.

II'd like to opt out from this service. I did not agree to share my broadband with anyone else so would like to stop these other networks appearing.

I have looked through xx.xx.xx.254 dashboard settings and advanced settings and app but cannot see a way of stopping these sharing networks.

Can I please have some help to remove this SSIDs from my Smart Hub Plus, router model SH31B? thanks

XRaySpeX · ‎03-12-2023

@huggons : Which previous EE router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

huggons · ‎03-12-2023

Certainly the EE white smart hub router, prior to the smart hub plus router

XRaySpeX · ‎03-12-2023

@huggons : No, I don't have that; just the black SH.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

huggons · ‎03-12-2023

Have you checked your router. I thought it may too broadcast the hidden ssids too

XRaySpeX · ‎03-12-2023

@huggons : I'll give it a try the next time I put my EE SH up. The BrightBox doesn't exhibit any hidden SSIDs. The Q is was it the last EE router not to 😉 ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

John-C · ‎04-12-2023

Hi All, I've checked and to opt out of EE wifi please log into your EEID and go to: https://ee.co.uk/plans-subscriptions/eewifi

You should then follow the steps below to opt out.

Cheers

John

XRaySpeX · ‎04-12-2023

@John-C : All that says is that you'll lose access to EE WiFi hotspots but it doesn't say it'll turn off the EE WiFi on your own router giving access to others.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Mustrum · ‎04-12-2023

How does the answer to another question get marked as the fix, yet the original question has yet to be answered?

There was an issue with hidden SSID's on the previous revision of some BT based routers, but was fixed with a firmware update.

In my area at least it seems to be BT Customer routers that are broadcasting the EE WiFi SSID perhaps @bobpullen can comment?

XRaySpeX · ‎04-12-2023

@Mustrum : It wasn't me! From the absence of this Solution in the Notification feed the poster marked his own post as the Solution.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Mustrum · ‎04-12-2023

@XRaySpeX no I am sure it wasn't, just replied to your post as it was the last at the time.

As for the link, seems a few issues with it as I get this.

This service isn’t working right now

We’re working hard to get it up and running. Try again later, visit our website or get in touch if it’s urgent.

Visit the EE website

Can we help?

Call us