Xbox gamespass subscription problem

[Marzio87]

Hi, I was given an xbox gamespass code and I noticed from my profile that it said it was purchased from BT/EE. My subscription has currently expired and I have no way to renew it because it is still active through your company. I have never had any contract with you or any subscription and I would like it if you could kindly deactivate this subscription. I am currently blocked and cannot renew anything unless you deactivate the account.

[XRaySpeX]

@Marzio87 : You have bought from some rogue seller something that doesn't belong to him but to an EE/BT user. You need to go back to the seller. You are not a cust of EE.

[Marzio87]

No, I didn't buy anything, I was given the code as a gift, I've already spoken to Microsoft about this and they said that BT/EE must cancel the subscription.

[XRaySpeX]

OK you got it for £0. Same applies.

[Marzio87]

NO I'm sorry but it's something that BT/EE needs to resolve. I can also provide them with all the data but they have to deactivate my subscription because my xbox account is blocked like that.

[Katie_B]

Hello @Marzio87. 

Thanks for coming here. 

Did EE/BT provide you with the code or was this another company?

Katie

[Marzio87]

For my birthday a friend gave me the gamepass key, he only sent me a key, I can't tell you where he bought it.

[Katie_B]

I would recommend asking your friend and going back to the point of purchase @Marzio87. 

If you have no EE/BT account our team are unable to access a subscription. 

Katie

[Marzio87]

I have already contacted Microsoft about this and they told me that I have to contact you and that it is not the first time that these things have happened with BT/EE and you must be the one to disable the subscription.

[Marzio87]

I can also send you my email or xbox ID and check if there is any active subscription.