Now TV error

[Brucelouise]

Hi 

We recently got EE tv and had the now tv subscription. It has now stopped working on our tv and asks you to sign in to watch any programme. When you sign in it then says error on all 3 boxes and I can't use the app. When I log in on my mobile it works no problem. Can anyone help? I have already tried switching off the box and router at the wall. 

Thanks 

[Neil-O]

@Brucelouise I'm sorry about that, what does the error message say? 

Thanks

Neil

[Brucelouise]

Hi Neil 

It says opps something went wrong try again and then it says wait a minute or check Internet connection. It has said this for the last 2 days. 

Thanks 

[John-C]

Hi @Brucelouise, 
Did the EETV work ok previously or have you just set it up?

How are you connected wireless, ethernet or using powerlines?
Cheers

John
 

[DarrenDev]

I've just had it confirmed that Now TV released an update to their app earlier this week.  We've flagged your issue to them, in case it's related.

[DarrenDev]

We've had confirmation that Now TV broke their app across multiple platforms with their updates this week - including EE TV boxes.  They're working on fixes already.  You'll get the update on your box as soon as it's ready - you don't need to do anything specifically.

Sorry for the inconvenience.