Unable to activate Game Pass Ultimate add-on

[SnoopDogg]

I just moved from BT to EE, primarily to get the extra 12 months game pass. I’m getting this error when I try to activate: we’ve had a problem loading this info. Please try again in a while. When I joined EE, BT literally right away cancelled my game pass! Something needs to be done about this, I imagine everyone signing up to EE is getting this issue.

Can someone look into this error ASAP? I’ve had to go out and buy a one month game pass subscription so I can continue playing online.

I don’t have time to sit on a phone all day as I’m currently having cancer treatment. I can send my email address to contact me.

Can someone get in touch ASAP?

[Neil-O]

Hi @SnoopDogg I'm sorry to see you're getting an error when trying to claim your game pass. I'll send you a private message so you can get in touch with the community support team and we'll raise a case with the Xbox team.

Thanks

Neil

[AndyMcD]

Having the exact same issue. Moved from BT to EE on Fibre 900 and can't activate game pass. 

While I can understand IT issues there are people reporting this for ages. 

I'm sure EE could post a more meaningful message on the activation page of who to contact rather than a pretend Please try again and waste everyone's time. 

Guess I'll need to try pot luck and call EE and hope the person is helpful. 

[Daniel-S]

Good morning @AndyMcD,

You should get the help that you need when you ring in. The person that you speak with needs to fill in a form that gets sent to our Xbox internal team if they can't help.

Let me know how you get on, please.

Thank you

Daniel-S

[John2122222]

I am having the exact same issue on EE … can you help?

[Fuseonic]

I'm a Legacy EE customer who upgraded to Full Fibre which included a year of XBOX Game Pass. I month has passed since the service went live and still I haven't received a code. I phoned up a fortnight ago and was on the phone almost an hour whilst the support person tried their best to find a department that could help. They then said that they were going to reissue the code but it could take 2 weeks and to call back ASAP if it wasn't received. 2 weeks has now passed and still no code. I don't have time for another hour long phone call, tried chat via the EE app but surprise, surprise they can only deal with customers on New EE and not Legacy ones (why the app doesn't detect this and say rather than wasting time connecting you I don't know).

[John2122222]

Fixed … Used a PC and it worked.