Hello All.
We joined EE for Broadband and Digital Home Phone last year. Can't remember the exact dates. Need to check. Middle of last year so to speak.
We used to be with Sky for this part and our home phone worked perfectly when plugged into the back of the router. Since joining EE, we have been unable to make or receive calls through all manner of phones. Corded, Cordless etc.
We keep getting the message ''Sorry you're having a problem making a call from this line please try again and if the fault persists and you have access to another phone, please dial whatever whatever''
This is very frustrating as the EE App appears to think we are activated. We can even see what our landline number should be, but cannot make or receive calls.
We have actually contacted EE regarding the matter numerous times now. They have mentioned about how they will do a manual push to activate it and things like that but nothing appears to have worked. we left the line a little while to see if it rectified itself but it is still not working so we feel we need to raise it further and get some kind of compensation maybe which I have read that they can offer particularly as we have already spoke to him about the issue a few months ago.
any help would be much appreciated even if you can narrow it down as to what it could be and where we stand.
Thank you.
