How to deactivate the SSIDs "ee wifi" and "ee wifi-x" from my Smart Hub Plus

juniormoura73 · ‎02-12-2023

Hi there, yesterday I started to get EE Home broadband, I have noticed that it shows the SSIDs: ee wifi (open) and ee wifi x (closed) networks too that other people can log in to if they have ee login details.

II'd like to opt out from this service. I did not agree to share my broadband with anyone else so would like to stop these other networks appearing.

I have looked through xx.xx.xx.254 dashboard settings and advanced settings and app but cannot see a way of stopping these sharing networks.

Can I please have some help to remove this SSIDs from my Smart Hub Plus, router model SH31B? thanks

John-C · ‎04-12-2023

Hi All, I've checked and to opt out of EE wifi please log into your EEID and go to: https://ee.co.uk/plans-subscriptions/eewifi

You should then follow the steps below to opt out.

Cheers

John

View solution in original post

XRaySpeX · ‎02-12-2023

The EE Smart Hub Plus it does not broadcast any EE WiFi SSIDs. You must be seeing your neighbours'.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

juniormoura73 · ‎02-12-2023

It does! … If I switch off my Hub, these unwanted SSIDs disappear. When I switch on they just appear again.

huggons · ‎02-12-2023

Odd. My EE Smart Hub Plus does not broadcast any EE WiFi SSIDs.

It does broadcast hidden SSID on 2.4 and 5 GHz, which I would like to turn off, but EE do not give customers the option to do so.

XRaySpeX · ‎02-12-2023

@huggons : Yes you can! On the Home > Advanced settings > Advanced wireless page you can switch OFF both the 2.4 & 5 GHz Bands.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

huggons · ‎02-12-2023

I can see no option to turn off the hidden ssids. I am aware that of the option to turn off either 2.4 or 5 GHz, but this is not the same thing. Is that what you are referring to?

XRaySpeX · ‎03-12-2023

@huggons : What hidden SSID? There's only the normal visible 2.4 & 5 GHz SSID + the optional visible Guest SSID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

huggons · ‎03-12-2023

The router broadcasts hidden SSID on 2.4 and 5 GHz. If you want to see them you can use a WiFi analyser.

XRaySpeX · ‎03-12-2023

@huggons : I think I see what you mean but they are both on the SH+'s Guest network. Perhaps if you don't use a Guest network they will go away.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

huggons · ‎03-12-2023

This are not related to the guest network. My guest network is set to off. It is the same on the previous EE router too. Take a look at your own EE router, if you have one and you can see for yourself.