How to contact EE via email

[Lurch1]

Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles!

Please note we are already aware of dialing 150 off an EE phone (we dont have access to one apart from the account we are trying to talk to someone about but we do not have easy access to it as we are in 2 seperate households). We have also used the phone number given if using a different provider - this does not work! We go round in circles and then get cut off.

We are trying to contact EE about an elderly gentlemans (85) account who does not understand what he is paying and neither do we (I'm his brother). We believe is paying 2 broadband/landline bills and has been since 2016. We have access to one account but have no information about the 2nd account apart from a direct debit reference.

Any help anyone can provide will be appreciated.

Lurch1

[Amirkhan2]

Hi there it’s amir 

Hello how r u doing mate you know when we start contract with you around 2.5years ago that time our EE BROADBAND monthly pakage was £30 now this is too much  for me last month I paid £46 so I don’t want to go with you anymore this is ridiculous now I am planing to go with verjin they offer me just £24 a month with better speed and everything 

[MOD EDIT- REMOVED PERSONAL DETAILS FROM THE PUBLIC FORUM]

[XRaySpeX]

@Amirkhan2 : To cancel your EE BB & Home Phone either:

• If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 1) in my sig. and give 30 days notice OR
• If you want to migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final EE bill, using the One Touch Switch (OTS) process. This will auto cancel your contract with EE.

[Gopher42]

what the hell are you supposed to do if the only phone you have access to does not work?   BEEN WAITING 6 MONTHS FOR A SIM CARD  EE YOU SUCK

[Gopher42]

SO, WHEN THE ONLY PHONE YOU HAVE ACCESS TO DOES NOT MAKE OR RECIVE CALLS, AND YOU HAVE NO WAY OF GETTI NG TO A STORE.... HOW DO THEY FIX THE ISSUE

[Gopher42]

WHAT IF YOU ONLY HAVE ACCESS TO THE PHONE THAT HAS NOT WORKED FOR 3 DAYS..... THIS IS FROM A LAPTOP

[ee_user14]

@Gopher42 

There's no need to shout or post 3 times with the same question. It's pretty obvious, you would need to use another phone to make the call to CS. That could be a friend or relative's phone.

[XRaySpeX]

@Gopher42 : Alternatively, You may write to EE giving your 30-day notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or address of your EE BB location.

Your 30-days notice will be taken from when they receive your letter.