How to contact EE via email

[Lurch1]

Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles!

Please note we are already aware of dialing 150 off an EE phone (we dont have access to one apart from the account we are trying to talk to someone about but we do not have easy access to it as we are in 2 seperate households). We have also used the phone number given if using a different provider - this does not work! We go round in circles and then get cut off.

We are trying to contact EE about an elderly gentlemans (85) account who does not understand what he is paying and neither do we (I'm his brother). We believe is paying 2 broadband/landline bills and has been since 2016. We have access to one account but have no information about the 2nd account apart from a direct debit reference.

Any help anyone can provide will be appreciated.

Lurch1

[XRaySpeX]

@Jasminebeaton : You need to phone CS to report the damage & they will arrange an eng. to be sent out to complete the installation. 

[Jasminebeaton]

I had a engineer come out and he took a picture and said someone will be in contact iv Hurd nothing
Sent from my iPhone

[XRaySpeX]

@Jasminebeaton : Then chase it up.

[Turkiyan]

Hello im trying to contact to EE my payment is not happening i have problem please contact to me Thank you

[XRaySpeX]

@Turkiyan : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

[Abrogena]

Hi 

[feledynola]

Hello, can you check it for me because it shows that I have to pay 164 and I paid 64 recently, so how much do I have to pay 164 or 100?

 

[feledynola]

Can you check if the controller of 64 pounds from the monthly response is paid because I paid?

 

[JimM11]

@feledynola This public Forum has no account access or knows who you are, whatever you have published, you need to contact EE CS, and by the looks, accounts and billing.

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[Robynm7]

I need confirmation on my order please