How does the switch credit work for changing broadband to EE?

[Eliseallison4]

Hello, I’m thinking of changing to we from Vodafone. I have an early exit fee from my current provider but we have said they will give a switching credit. Just wondering how that works and if they give that to my current provider or if it’s a credit on the EE bill?

[XRaySpeX]

EE will pay up to £300 of your Early Cancellation Fees upon sight of your previous ISP's bill showing them. You can claim this online @ Switch Broadband to EE and we'll pay your leaving fee. It will be applied as a credit to your EE bill.

[Eliseallison4]

So it won’t go to Vodafone then? And I’ll have to pay Vodafone with my money? 

[XRaySpeX]

That's correct.

[Sophiechase]

Hi I have been advised that my cancellation fee from my old provider will be £315 EE said they will cover the cost for £300 but when I have looked further into this it says credit to my EE account and I want this reimbursed to my back account as it is no help on my EE app when I’ve just paid that out from my bank?

[Matt_124]

I have heard varying reports of people being able to get it paid out from their EE account credit to their direct debit method, but it is by NO means guaranteed or even intended. 

It is not supposed to be a cash offer and actually states "There is no cash alternative to this offer". It is supposed to be a credit towards any bills you pay to EE going forward, meaning you dont pay a bill until it has been exhausted.

Definitely best not to go for one of these switching offers if you're not in a position to be without that amount of money in the short-term.