Is EE worse than the BT broadband?

[Jeffric]

Hi all I was told when I rang BT when I tried to cancel the Tv package that I needed to change package and therefore a new broadband pack needed to be sent out. They changed me from Halo to Fibre 50 and I went through a few painful days of changing every device to try and make them work with it. Sonos won’t and is now wired to it. My main issue now is that signal around the house is poor. It was fine before and now I can’t be on a WhatsApp call in the next room to the box. it is like going back 5 years. The extender is now closer to the main box on the other side of the wall but still no difference. Should I ring them and complain? Or am I wasting my time. The app doesn’t work either whether I scan the qr code or input the Wi-Fi details. I posted back all the BT equipment after a few reminders that I would have to pay a fee. So I can’t revert.

[JimM11]

@Jeffric Would be good if you let the Forum know what EE Router and Smart wireless devices that you have been sent. Link below will get you to the types so you can look at the pictures, or if you wish read the label on what you have.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi

[Chris_B]

@Jeffric You could have just renamed the new EE router to the same WiFi network name and gave it the same pass phrase and all your devices would have connected straight backup without having to repair anything to the new router.   If this a smart hub plus or pro you are even given this option upon setup. 

[Jeffric]

Thanks. 😁 It is the EE smart hub plus

[Jeffric]

Well that would have been good, I struggled with the set up as the app didn’t work so I followed the booklet in the box. No mention of it in there sadly.