Hello,
I have been a EE customer (mobile and broadband) for so many years - as it goes - the other day I received an email from EE telling me that I have been out of contract for my broadband for the last 12 years........moreover, if I factor in the years when I was an Orange customer (pre the merger with T-Mobile to form EE....), we are probably talking about more than 20 years with the same provider.
Am I treated any differently for my loyalty? Not a chance. For being a customer for both mobile and broadband? Not a factor whatsoever.
Nevertheless, putting aside how blind EE is towards a loyal customer, the fascinating thing is that - please see attached - I am offered an 'upgrade' where I am supposed to pay more (£40+ vs the £37 I currently pay) for a broadband package with half the speed of what I - supposedly - get now (10Mb vs. 20Mb).
What am I missing here?
How is it possible that a company that - by now - you would have thought knows a customer like me from so many years (decades, as it goes....) offers such an 'upgrade' actually inviting me to spend more to get less?
Of course, I replied to this email but I suspect EE doesn't want customers to send them emails, just to receive them.
How poor from whoever is responsible for this.
