How do I change from wifi 6 down to wifi 5 on EE smart hub plus

[Nolly60]

I'm bit confused, a few days ago after setting up my smart hub my older laptop could not see the wifi network. I changed the wifi settings on the hub down from wifi 6 to 5 and the laptop could see and connect to the network. Was fine all day, however the next day connection was lost and once again the laptop could not see the wifi network, almost as if the hub had reset over night.

However the baffling point is on going in to once again change from wifi 6 to 5. I am unable to find the setting this time? I have tried via the EE app and direct to the router via IP 192.168.1.254.

I had a call with a Tec guide for over an hour but he was unable to help.

[Nolly60]

Yep Windows 10, I've loaded the newest drivers, uninstalled and reinstalled the wifi device via device manager.

Which properties are you referring to?

[JimM11]

@Nolly60 Windows Device manager, select the Network Adapters, select your wireless network card, right click and select properties, that will display all the options. Note changes you make in case you need to change back.

[James1222]

I have the exact same issue, the setting has disappeared…

[JimM11]

@James1222 As you have put your input on this post, does any or all of the input that @Nolly60 has posted up look same/different. 

[MsJR21]

Hi, did you ever resolve this issue? I'm having the same problem (trying to change from WiFi 6 to WiFi 5). One of my devices has suddenly stopped working the same time I noticed that I was connected to WiFi 6. I have previously been able to revert back to WiFi 5 via the hub manager but not since they have updated the UI. I'm not having much luck from EE tech support. 

[XRaySpeX]

@MsJR21 , @James1222 : With the latest f/ware you now do it by using the Compatible WiFi instead.