High packet loss and spikes in ping

[highpacketloss]

Any help would be greatly appreciated!

Below is a charateristic ping test of my EE connection.

A few notes:

1. After switching from EE's default modem to some weird TP-LINK one I found at work, both ping and packet loss improved greatly to its current not-so-great status
2. This is a consistent issue no matter which server I ping (every continent has this problem)

Any help on how to fix this infuriating problem would be greatly appreciated!

[XRaySpeX]

@Mustrum : No, you've pretty well covered them. I'll just add ...

@highpacketloss : Welcome to EE's Home Broadband Forum.

It would seem your issue is with drop-outs rather than pings to servers that are busy doing their own thing.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. (We still need to see this): What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

[pip11]

The best way to atempt to show your problem is to use ping plotter (free edition) available HERE.

It will show where the problem is occuring.

The screenshot below shows 0% packet loss. When reading the plot always start from the destination and work backwards. All the screenshot shows is 2 routers busy doing their job and treating ICMP  (ping) requests as low priority and not responding in the required time. The packets were still sent to the destination.

[XRaySpeX]

That ping test you post is useless. It doesn't show where the delays are occurring & whether it's to be expected to have delays at such servers.

[pip11]

It shows no delay because there isn't any, I'm on a VM connection so the RTT is the norm. It would show packet loss if there was any which the OP is saying is the problem and it would be able to be traced back all through the route.

[Mustrum]

@pip11   so not really a lot of help when the OP's issue is a line problem reducing speed from 18Mbps to 500kbps - ping plots don't help so much that way. 

[XRaySpeX]

Yes, I'd rather be looking at the characteristics of the line, Ping plotting is a blind alley.