Has anyone had the 'Free' upgrade to Full Fibre please?

[FiestaRed]

Has anyone had the 'Free' upgrade to Full Fibre please? I'm just wondering how the changeover day went with BT Open Reach.

[Schockwave]

@XRaySpeX the company who came to me used a ladder for the bottom half and then climbed the rest on the pole, did not use a hoist, so depends who Open Reach send.

[Denzel99]

As I understand it, it depends on the condition of the pole.  If it is marked with a “D” for defective or deteriorated, (depending on who you talk to), it means they are not allowed to climb it with a ladder and a hoist is required.  That may cause a delay in the install.

The survey notes at the bottom of the purple boxes on the BT checker, recommended above:  https://www.broadbandchecker.btwholesale.com/#/ADSL often says if it is a known problem.

If you can’t put your phone number in, use your address or the UPRN.*  If it says UG that is underground feed, OH is overhead, i.e. poles.  Also, if it says in the purple boxes “1 stage” that means it can be done in one visit.  Something like KCI2 means two visits.  One to do the external cabling work, then a second visit to do the internal work.

*UPRN (unique property reference number) is probably more accurate.  You can look that up here: https://www.findmyaddress.co.uk/search

[trevQPK]

My upgrade from BT fullworks 50 to EE 900 full fibre went without issue technically.  However,  keep an eye on your billing, EE seems to have an issue getting things right..  So far my bills have been all over the place and I’ve had to contact them nearly every month.

[FiestaRed]

By way of an update, one of Open Reach's 'Trusted Partners' came today to upgrade my copper wire system to Fibre.

What a total waste of time. The engineer from the 'Trusted Partner' spent over four hours at my property and left my house saying "everything's OK" only for me to find I have no phones and an internet with a download speed of 6Mbps and an upload speed of 0.6Mbps. I have wires hanging from the wall, a loose telephone socket and a lot of mess. I'm now struggling to get in contact with EE to hopefully get something sorted out.

[JimM11]

@FiestaRed Your phone does plug into the back off the EE Hub now, or a DVA Digital Voice Adapter if supplied, and the phone may take time to switchover from the copper to the Fibre, as time wise that can be 24-48hrs.

Speed should have been up there right away, but as EE say's you need to wait till midnight tonight, tomorrow is the time to be dealing with it all. Which contractor did your installation, mine was MJ Quinn and was swiftly sent packing, 21 day's later OR Engineers did it just fine.

You should have 3 Green lights on your newly fitted ONT, and the cable from the ONT to Wan Port 4 off the EE Hub, Power and Pon solid Green, Lan little dimmer with the Hub sending data back/forth between them both.

[XRaySpeX]

What speeds are reported by running the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.

[FiestaRed]

Sorry, I forgot to add that the 'engineer' said he couldn't find any connections in the cabinet so I do not have fibre.
Before the 'engineer' turned up, I had a system that ran at roughly 16Mbps and finished up with a botched job, no phones and less than half the speed I started with.

[FiestaRed]

The 'engineer' came in a van marked Kelly Communications.

[JimM11]

@FiestaRed What connections in the cabinet, thought you were getting pole fed from the Top Mounted CBT that will be there. If the Engineer is in the cabinet did he say what for? Sure sounds like planning went out the window with all off that, He did stick your Fibre ONT on the wall hopefully. Aghh those ones, if he left it all alone then connections would be as before, your speed may recover in a 10day window, not so sure about your Landline, that may already be in the switch loop...

You will be able to find all out from EE CS, tomorrow calling in today is a waste off time, Engineer reports go in overnight.

[FiestaRed]

He did absolutely nothing. He started off removing the telephone sockets then disappeared for about an hour and a half, van too, he then tried to put new phone sockets on the walls but finished up replacing the old ones.