Has anyone had the 'Free' upgrade to Full Fibre please?

[FiestaRed]

Has anyone had the 'Free' upgrade to Full Fibre please? I'm just wondering how the changeover day went with BT Open Reach.

[JimM11 · Accepted solution]

@FiestaRed Yes, apart from a 21 day extra delay, the on the day when OR got involved and it went as sweet as a nut. No issues, FTTP went live once OR finished installing, took about 1Hr for them, did the ONT FW updates and i switched over the DSL to the FTTP connection, FTTC died away and FF Full Fibre took over. Free part is only the FF Full Fibre upgrade and staying on the Package assigned to you with the ISP, you want to go faster then the price changes, just so you are aware.

Final install was done 15/10/2024, so original would have been 21-23 day's before this, non agreement with the contractor assigned to the install, plus he did not arrive until about 3pm on the 8-1pm appointment as his previous job overrun time wise but he did call to say was running behind schedule MJ Quinn by the book and NO thinking outside the box. Would have been a nightmare had i allowed him to do as he proposed so was NOT happening.

[FiestaRed]

Really appreciate the reply Jim. Thank you.

[Schockwave]

@FiestaRed < I upgraded to full fibre in June, and the person arrived earlier as two had arrived at the previous one he was going to, so came earlier, not a problem as I was there, had overhead cable, new one put in, box on the outside and one on the inside, roughly about three hours to do, as he had to climb the pole, still do have the old cable, not bothered, it does not work, as now have full fibre, but chose 74 Mbps, as am saving £9.- and it works well, the only reason I did it, to save money, although would have to do it at some point anyway, the way things are going. I only had a two week wait from date ordered until done.

[FiestaRed]

Thanks for the reply. I'm not really sure what "overhead" is with full fibre. Does that mean I could be getting either a connection from the point on the pavement outside my house or from the telephone pole across the road where my copper wire broadband comes from now? Any help would be greatly appreciated.

[JimM11]

@FiestaRed You need to go look yourself at what may be happening, use the BTW link below, fill in the Address Number and your postcode, the bottom below the table will say what you are getting, and if it's straight forward or complicated.

BT Broadband

Have linked mine below so if you need to see.

Re: Hot and cold messages from EE/openreach is this usual? - The EE Community

[Schockwave]

@FiestaRed , if you have copper via the pole, then they will do the same for the fibre, just new cable to the box outside your house to the box inside your house, it will be the pole as you have the copper that way, no digging up the road or garden, works exactly the same whether through the telegraph pole or underground.

[Schockwave]

The lower cable is the copper one and the upper one is the fibre.

[FiestaRed]

Brilliant. Thanks to both of you for all the help.

Clicking on the BT Broadband gave me a table and the lower part of it reads:

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed hoist required.

FTTP is available and a new ONT may be ordered.

[XRaySpeX]

"Overhead" means your BB comes from a telephone pole, but that applies to @Schockwave . Yours may be either overhead or underground. To find out, what does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

Yes, you will get Full Fibre (FTTP) overhead (OH) from a telephone pole, just like @Schockwave , but OR eng will need to bring along a hoist.