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HIVE not connected

figaro
Visitor

‎08-06-2024 04:19 PM

After switching my BT hub for EE, all laptop, tablet and phone sucessfuly connected but HIVE control not connected. And yes, it is plugged to the hub. Can anyone help. We are without heating.

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3 REPLIES 3
JimM11
Brilliant Contributor
Brilliant Contributor

‎08-06-2024 04:53 PM

@figaro Have you tried resetting the hive hub as it was on the previous router before the change and may have retained some setting's that will stop it from working on the new router?

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XRaySpeX
EE Community Star
EE Community Star

‎08-06-2024 05:21 PM

Try on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Mustrum
EE Community Star
EE Community Star

‎08-06-2024 05:50 PM

@figaro   Which Hive Hub do you have and what lights are on?

The following Help page from Hive should guide you through all the options, but do note it can take 15mins or so to reconnect after a reset.

https://community.hivehome.com/s/article/What-to-do-if-your-Hive-Hub-is-offline 

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