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Ternopil22
Visitor

‎29-08-2025 12:25 AM

Hi, 

I have a problem with my broadband and Smart Hub today was the day of activation and I received a confirmation email that everything is fine and I can use it but it kept flashing orange, it was on all day, I restarted it, everything is connected correctly and there are no problems with the wires but it still doesn't work, please help

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XRaySpeX
EE Community Star
EE Community Star

‎29-08-2025 12:52 AM

Your BB could be activated at any time today up to midnight.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎29-08-2025 08:38 AM

@Ternopil22 In case you need! If not working by now you do need to give EE CS a call!

https://ee.co.uk/help/broadband/getting-started
https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub