Guaranteed download speed not high enough to stop service dropping out.

[jaketheplumber]

Switched from BT to EE on 05/08, checked that my download speed what at the level guaranteed (44.91Mbps) and all seemed ok for a day or two. Service started dropping out after a few days, went through the test procedure on the EE site and was informed of a fault, engineer was booked to investigate. Started monitoring my download speed and it was only half of the guaranteed speed, sometimes as low as 18.8. Engineer arrived on 13/08 and said the only way the problem could be solved was by asking EE to raise the cap on the download speed. He did this via a phone call after he left and after I reset the hub all was ok again, download speed was back to 50 or more.Within 2 days it all went pear shaped again.I kept a check on how often the service dropped out and it happened at least 4 times a day from 15/09 - 25/09. During this time the speed was generally around what it should be but the service was still dropping, yesterday and today it has dropped out several times and the speed is back down to 27Mbps. Tried phoning yesterday and ended up on hold for what seemed like an eternity while constantly being told by EE how important my call was to them. Really don't know what to do next.

[jaketheplumber]

I no longer have a landline, I hardly used it so got rid of it to saave money when I switched to EE. I haven't got the old BT router, they sent me an envelope to return it.

[XRaySpeX]

Use the Camera icon above your text to upload an image file to here.

As the BB username doesn't ID you you don't need to obscure it. The only things left to obscure are the Wireless Network Names (otherwise known as SSIDs) which you should recognise from when you connect a device by WiFi.

[jaketheplumber]

Sorry I can't delete anything from the stats page

[JimM11]

@jaketheplumber One way to do this, printscreen, open windows paint, paste the image, paint over the SSID, save the image, re post and attach the edited picture.

[XRaySpeX]

I usually take a screenprint as is & edit it with Paint to "rub it out".

[jaketheplumber]

[jaketheplumber]

Oh jesus I've scrubbed the wrong line, didn't realise there were two shall I delete it and start again?

[JimM11]

@jaketheplumber You should do that. Pics are not seen until approved so there is a delay.

[XRaySpeX]

Thanks. that's 1 thing I'm I'm looking for. Now for 3. the BT Wholesale Broadband Availability Checker .

Don't bother with 2. the TBB speedtest.

( @Mustrum : it's a damned shame this stupid router can't even spew out NMs & Attns for DSL connections 😞 )

[jaketheplumber]

Too late can't delete now, God how stupid I feel right now