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Wifi download speeds on xbox

Harlan21
Explorer

Hi my internet download speeds on my xbox are incredibly slow even when the xbox is the only thing on connected to the internet it’s slow. I have full fibre 500 and my guaranteed minimum speed is meant to be 425 mbps my xbox is connected to my internet box through the wire and it’s still slow. What do i do to fix this or why is it so low?

7 REPLIES 7
Northerner
EE Community Star
EE Community Star

Hi @Harlan21 

It depends what you are downloading and the Xbox servers. Your speed is irrelevant if the servers you are downloading from are under load.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
JimM11
Brilliant Contributor
Brilliant Contributor

@Harlan21 Does an x-box allow you to do a speed test? If so www.fast.com and see what it returns.

Northerner
EE Community Star
EE Community Star

@Harlan21 @JimM11 

Here: 

https://support.xbox.com/en-GB/help/hardware-network/connect-network/xbox-one-connection-speed

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
JimM11
Brilliant Contributor
Brilliant Contributor

@Northerner Would not even know what an x-box looks like. Thanks for the link.👍

thanks i’ll give it a try

thanks i’ll take a look

alrighty