Getting very slow home broadband speeds for the last 2 days.

blipblop
Established Contributor
Established Contributor

I'm on a wired connection and work from home on a PC.

Yesterday and today download speeds have dropped to a pretty constant 13 megabits per second.

No changes to my system.

I'm in Leicester.

Anyone else experiencing similar ?

 

Thanks, Gary.

 

 

14 REPLIES 14
Mustrum
EE Community Star
EE Community Star

It would have to be doing something extreme to slow your connection that much.

Task Manager can be useful to make sure nothing else is using CPU or Network before you run the tests.

Juicylucy55
Explorer

Hi,

Did you ever find a fix for this?

We're having the same issue except we're getting shocking upload speeds. We're currently on the 500 Mbp/s package. EE advised we should be getting roughly 60 Mbp/s upload...we're currently getting 1 Mbp/s. Also, our download speeds are fine, i.e. 470 Mbp/s when near the router or connected directly to it.
No faults have been found on the line and we've performed a factory reset on the router to no avail.
We have an engineer coming out in a few days but I'm trying to find out in the mean time what could be causing this. After troubleshooting, everything points it to being router related in someway, possibly the firmware? But not sure what the latest one is.
Any feedback on your issue might help us diagnose ours.

Thanks,

Christopher_G
EE Community Support Team

Hopefully the engineer can shed some light on this, if you don't get any from here any the community, @Juicylucy55 

Keep us posted on what happens please.

Chris

Juicylucy55
Explorer

@Christopher_G  A surprisingly positive update. It's managed to fix itself.

The issue had been occurring since Friday 16th up until last night. Yesterday I performed some more tests by changing multiple different combinations of cables from the fibre to the hub, hub to the laptop, none of which worked. I then reverted back to the same cable combination since before Friday and double checked, still no joy. In fact, by this point, it hadn't deteriorated even further down to an upload speed of 0.2 Mbp/s (download speed still unfazed).

We then went out last night and returned with the router showing a yellow ring - no internet connection then almost immediately back to the green ring (without me touching anything). This then happened again almost half an hour later only this time, everything was completely back to normal, with a download speed of 499 Mbp/s and an upload of 71.9 Mbp/s. This is what's baffling as nothing else my end had changed (and still working fine now). I've also checked the firmware version, nothing has changed.
Therefore I have 1 of 2 conclusions. Either some work was carried out at the cabinet over the road (not seen anyone for weeks) or something was change on the account as it almost felt like we were being capped/throttled.

It would be great if someone has come across this before and could shed some light on it or whether it's just a mystery and solved itself.

Thanks

Leanne_T
EE Community Support Team

Very pleased to hear this is now sorted for you @Juicylucy55 

Thanks for coming back and letting us know 🙂

Leanne.