Fttp max speed guarantee is worthless

Cardiffjamesh
Established Contributor
Established Contributor

‎08-02-2023 11:42 PM

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Ok so our town hav fttp installed late last year 2022 signed up jan 23 for the 900 package but struggling to reach 300 407 is the max iv ever had open reach been out twice nothing wrong with line to house it’s a issue with exchange just got off phone with ee thay want to downgrade my package to 500 for the same price lol I asked them about the guarantee and it don’t apply to me as iv been offerd a downgrade **bleep** for same price and I would loose my Xbox pass any one know about the guarantee 

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Cardiffjamesh
Established Contributor
Established Contributor
In response to XRaySpeX

‎09-02-2023 09:05 AM

Yea you right just think some people don’t like links as can leed to unknown places I didn’t think many people knew what Sam knows was and I did it as a guide to a multi test on a lan port and stable as I know WiFi can change as quickly as the weather I’m just wondering if any one els on 900 with that low speed that thay have given up trying to fix one of the openreach blokes said it was the lighter at the trunk switch going to our local exchange and our light reading is 12 if any one knows what that means 

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pip11
Scholarly Contributor
Scholarly Contributor
In response to Cardiffjamesh

‎09-02-2023 10:12 AM

You'd be surprised how many know about SamKnows, especially those that devote time to assist on ISP community pages. I had a SamKnows router 10 yrs ago.

I think the Openreach guy was throwing you a red herring. If it was the "lighter" at the trunk switch it would be everyone affected. If that were the case Openreach would resolve it ASAP.

What happens if you try a direct PC/Laptop PPPoE connnection to the ONT? You would need to use the user name and password wich you can find in the EE hub settings.